Executive Director at Sunrise Senior Living
Sunrise Senior Living, committed to providing exceptional senior care, seeks an Executive Director responsible for leadership, management, and community success. This pivotal role encompasses financial management, team management, customer focus, quality assurance, regulatory compliance, and driving business growth in alignment with the company’s mission and values.
Responsibilities:
Inspiring Others:
- Motivate individuals towards higher performance levels aligned with the organization’s vision and values.
- Communicate a clear, customer-focused vision based on a Resident Centered Model of care.
- Model a strong belief in the organization’s mission, vision, and purpose.
- Articulate Sunrise Shared Values, Principles of Service, the Sunrise Team Credo, and Leaders Serve Hallmarks through words and behavior.
Guiding Team Success:
- Build, motivate, and guide a cohesive team using appropriate methods and interpersonal styles.
- Provide clear direction and structure to support the team’s success.
- Manage talent selection by leveraging Sunrise best practices and resources.
- Establish stretch but realistic team goals, encouraging collaboration to achieve them.
Coaching and Developing Others:
- Provide feedback, instruction, and development guidance for individual skill enhancement.
- Convey performance expectations and offer timely feedback for meeting standards.
- Counsel team members continuously and support their career growth.
Creating a Culture of Trust:
- Foster a work environment that encourages integrity, respect, and openness.
- Establish trusting relationships, listen with empathy, and treat individuals with dignity.
- Advocate for team members and residents, ensuring open communication channels.
Leading Change:
- Drive organizational and cultural changes to achieve strategic objectives.
- Identify change opportunities for improved customer service, efficiencies, and team member engagement.
- Facilitate transition for team members by seeking feedback and overcoming resistance.
Customer Focus:
- Ensure strategic priorities, decisions, and individual activities are customer-centric.
- Achieve outstanding customer and team member engagement survey results.
- Lead the development and review of the engagement improvement plan.
Quality Assurance and Regulatory Compliance:
- Strive for excellent quality care, promptly instituting corrective actions when necessary.
- Review customer surveys, ensuring timely corrective actions.
- Maintain thorough knowledge of state regulations and policies for compliance.
Family Services:
- Maintain proactive communication with residents’ family members or responsible parties.
- Oversee in-house family events, encouraging family involvement via Volunteer Programs.
Business Development and Top-Line Growth:
- Identify and build local relationships to drive business into the community.
- Coach the Director of Sales (DOS), ensuring effective sales strategies and performance metrics.
Driving for Results:
- Meet financial and occupancy expectations, manage P&L, and retain residents.
- Actively participate in local business councils and drive departmental ownership.
Business Acumen:
- Utilize economic, financial, and market knowledge to improve results and contribute to effective business strategies.
- Understand and adapt to market dynamics, service opportunities, and competitive obstacles.
Financial Management:
- Strive for improved profitability year-over-year, prepare and adhere to community budgets.
- Utilize revenue management tools effectively, manage collections, and control operating costs.
Operational Decision Making:
- Identify business issues, make informed decisions, and encourage prudent risk-taking.
- Ensure compliance with all regulations and principles, focusing on continuous improvement.
Qualifications:
- College degree preferred; management experience required as per state/provincial requirements.
- Administrator’s License/certification may be required per state/provincial requirements.
- Previous General Manager/Administrator experience essential, length dependent on community type.
- Prior management experience, including hiring, coaching, and leading teams.
- Passion for working with seniors and success in managing operating expenses.
About Sunrise Senior Living:
Sunrise Senior Living, a leader in senior care for over 30 years, values team members committed to quality care. Join us to champion quality of life for seniors and their families.
Why Join Sunrise:
- Make a Difference Every Day: Champion quality of life for all seniors.
- Uniquely Supportive Community: Care-focused environment extending support to team members.
- Ignite Your Potential: Best-in-class leadership development programs for career growth.
Compensation Disclaimer:
Selected candidates will receive competitive compensation based on geographic location, skills, experience, and certifications/licenses.
Application Guidelines:
Sunrise Senior Living does not seek assistance from search firms for this employment opportunity without a valid written search agreement.
Apply today and discover why Sunrise Senior Living is a certified Great Place to Work®.