Job Type: Full-time
Pay: $19.00 – $23.00 per hour
Expected Hours: 40 per week
Benefits:
- 401(k) with matching
- Dental insurance
- Health insurance
- Flexible schedule
- Paid time off
- Parental leave
- Vision insurance
- Work from home
Experience Level: 1 year
Shift and Schedule:
- Weekdays: Monday to Friday, 12:00 PM – 8:00 PM Pacific (3:00 PM – 11:00 PM Eastern)
- Weekends: 9:00 AM – 5:00 PM Pacific (12:00 PM – 8:00 PM Eastern)
- Flextime, with rotating evenings, nights, and weekends as needed
Work Setting: Remote (Applicants must reside in and be able to legally work in the United States)
Who We Are: We are a dynamic educational website catering to children from elementary to high school. We are on the lookout for highly motivated individuals to join our team and contribute to the growth of our organization.
Job Summary: As a Customer Service Representative, your responsibilities will include handling online live chat, answering emails and phone calls, and engaging with customers on social media. This fully remote position requires individuals who are tech-savvy, quick learners, and adept at problem-solving. You will be expected to work independently and hold yourself accountable for tasks with minimal supervision.
Who You Are: The ideal candidate is someone who is proactive, trustworthy, empathetic, and patient. You should possess excellent interpersonal and written communication skills, with a typing speed of at least 45 words per minute. This role will involve meaningful phone conversations with parents, making exceptional phone interaction skills crucial.
Key Qualities:
- Tech-savvy and quick learner
- Problem-solving and critical-thinking skills
- Excellent interpersonal and written communication skills
- Reliable high-speed internet
- Typing speed of at least 45 words per minute
Additional Information:
- Growth opportunities available in various areas of the company.
- Open to job seekers of all ages and education levels, including those with resume gaps.
Apply now to be part of our growing team and contribute to our commitment to providing exceptional educational content to students. If you think this role aligns with your skills and interests, we look forward to hearing from you.