Customer Service Assistant Job In Dubai

Position Summary:

Al-Futtaim Group, an esteemed regional conglomerate established in the 1930s as a trading enterprise and headquartered in Dubai, United Arab Emirates, seeks a dedicated professional to oversee and enhance customer support services at the Info desk. With a robust presence in automotive, financial services, real estate, retail, and healthcare sectors across more than 20 countries in the Middle East, Asia, and Africa, our organization, comprising over 35,000 employees, collaborates with over 200 world-renowned brands. We pride ourselves on entrepreneurial spirit, customer-centricity, and continual growth, adapting to evolving customer needs within our diverse societies.

We uphold values of respect, excellence, collaboration, and integrity, endeavoring to enrich the lives and aspirations of our valued customers daily.

Key Responsibilities:

Customer Engagement:

• Respond promptly and courteously to routine customer complaints, ensuring maximum satisfaction.
• Extend a warm welcome to customers upon their store arrival.
• Make announcements and page requested individuals for visitors.
• Safely store and secure customers’ belongings.
• Address customer queries in a professional manner, offering shopping tools and catalogues as required.
• Provide bags/trolleys as necessary.

Operational Efficiency:

• Ensure adherence to system procedures in line with policy and protocol.
• Manage bookings for IKEA services (Home Delivery, Assembly, Measurement).
• Follow up on out-of-stock items in self-service areas.
• Propose and implement improved work methodologies.
• Report significant complaints requiring managerial attention to the Duty Manager.

Dealine: 02/02/2024

Qualifications for Success:

• Proficiency in Analytical Skills and Effective Communication.

Preferred Qualifications:

• Minimum of 2 years’ experience in a similar role.

About Al-Futtaim Retail:

Al-Futtaim Retail has cemented its position as a leader in the Middle East, Africa & Asia’s retail landscape over the last three decades. Our partnerships with globally acclaimed brands such as IKEA, ACE, Toys R Us (in the Middle East), and the Inditex Group (Zara, Mango, Bershka, and P&B) in Asia showcase our commitment to excellence. We’re also a significant global partner of Marks and Spencer’s, operating over 75 stores offering both fashion and food options.

Our recent successes include introducing brands like Watsons and B&Q for the first time in the Middle East. To continue our growth, we seek talented individuals from diverse backgrounds to challenge and elevate our workforce, which boasts over 100 nationalities across 12 countries. Join us in making a difference today!