Position: AAA Roadside Assistance Call Center Representative
Pay: Starting from $18.85 per hour (with additional weekend shift differential of 10% = $20.74 per hour)
Job Type: Full-time
Shift and Schedule: Afternoon/Evening Shifts including weekends and some holidays
Benefits:
- 401(k) with matching
- Dental insurance
- Health insurance
- Employee discount
- Internet reimbursement
- Opportunities for advancement
Job Description:
Call Center Representative Remote Job in USA As a AAA Roadside Assistance Call Center Representative, you’ll be the initial contact for members experiencing distress on the road. Working in a fast-paced 24/7 environment, you’ll provide vital support, ensuring members receive immediate attention and a satisfying service experience. Comprehensive training will be provided to equip you for this essential role.
Responsibilities:
- Handle incoming calls from members needing emergency roadside assistance (towing, locksmith, fuel, battery, mechanical issues).
- Ensure immediate safety, accurately document distress details, and relay critical information for dispatching services.
- Maintain composure and empathy, particularly during high-intensity calls, to deliver exceptional service.
- Collaborate within the team to ensure smooth Emergency Roadside Service operations.
- Meet performance goals to drive member satisfaction. Call Center Representative Remote Job in USA
Work-From-Home Requirements:
- Dedicated, quiet workspace conducive to work without interruptions.
- Reliable, high-speed internet connection (minimum 25 mbps download and 5 mbps upload) via Ethernet.
- Capability to uphold productivity and confidentiality in a remote setting.
- Attendance in virtual team meetings and training sessions.
- Availability during standard business hours with flexibility for shift adjustments.
Requirements:
- Customer service experience (Call Center experience preferred); bilingual skills, especially in Spanish, are advantageous. Call Center Representative Remote Job in USA
- Strong customer service skills suitable for high-volume call environments.
- Excellent verbal and written communication skills.
- Empathetic nature and a desire to assist individuals in distress.
- Proficiency in multitasking, computer navigation, and simultaneous talking and typing.
- Familiarity with maps, GPS systems, and traffic safety rules.
- Proficiency in Microsoft Teams and Outlook.
- High School diploma, GED, or equivalent.
Benefits:
- Health coverage (medical, dental, vision)
- 401(K) with company match and Pension
- Tuition assistance
- Paid Time Off (PTO) for community volunteer programs
- Wellness program
- Employee discounts (membership, insurance, travel, entertainment, services, and more)
About AAA Texas:
Call Center Representative Remote Job in USA AAA Texas, part of the largest federation of AAA clubs in the nation, is dedicated to its employees’ diverse strengths and backgrounds to deliver exceptional service to its 17 million members across 21 states. Embracing diversity and supporting various cultures fosters a team capable of delivering legendary service.
AAA is an Equal Opportunity Employer.
Call Center Representative Remote Job in USA
